FAQ

Need help on your orders? Find answers to the most commonly asked questions here. If you can not find the answer below, please feel free to contact us.

OUR PRINT

What is a Moon Print?

A personalized moon phase print is a custom artwork that captures the exact lunar phase from any meaningful moment in your life. Whether you're celebrating an engagement, anniversary, wedding, or first date, you can customize your print with your choice of colors, specific dates, times, and heartfelt messages. It's a timeless, sentimental gift that beautifully preserves those precious memories your loved ones will treasure forever.
Where are your print locations?

We operate strategically located print facilities across the USA, Europe, and Australia to serve our global customers. By printing locally near you, we can offer faster delivery times while maintaining our commitment to sustainable practices and minimizing our environmental carbon footprint. This approach ensures quality control and reduces waste throughout our supply chain.
Do you provide a framing option?

Absolutely! Each frame is handcrafted in our studios from premium-quality wood, designed to complement your personalized moon phase print perfectly. Our custom framing service adds a professional, gallery-ready finish that transforms your print into a statement piece ready to hang and display with pride.
What paper do you use?

Your moon phase print is produced on premium museum-grade art matte paper (190gsm+) using archival UV inks—the same materials used in professional galleries and museums worldwide. This combination ensures exceptional color vibrancy, a sophisticated matte finish, and remarkable longevity. With proper care, your print will remain beautifully preserved for 100+ years, making it a true heirloom-quality keepsake for generations to come.
What is the print process?

Every personalized moon print undergoes our rigorous quality assurance process—the same professional standards used by renowned artists, photographers, and world-class museums. We're committed to perfection: if you're ever unsatisfied with your print's quality, we'll happily reprint it for you at no additional cost. That's our promise. Have questions about the process? Reach out to our support team at contact us.

HOW TO ORDER

What is the ordering process?

Getting your personalized moon phase print is simple and straightforward:

  1. Design: Visit our interactive design studio and customize your print with your chosen date, time, colors, and personal message
  2. Checkout: Click 'Finish Design' and complete your purchase securely
  3. Confirmation: You'll receive an order confirmation email within minutes
  4. 24-Hour Edit Window: Change your design anytime within 24 hours using the link in your confirmation email
  5. Extended Review: Need more time? Just contact us to arrange a longer review period
  6. Dispatch & Tracking: Once your order ships, you'll receive an email with a tracking number so you can follow your print every step of the way
Can you custom-make my order, for example remove some text on the print?

Absolutely! We love working with customers to create truly unique designs. Whether you want to remove text, adjust colors, add special elements, or make other custom modifications, our design team is here to help. Simply reach out at contact us with your specific requests and we'll work with you to bring your vision to life.
Can I buy a gift card from you?

Yes! Gift cards are the perfect present for moon lovers and anyone who appreciates meaningful, personalized gifts. We send a beautifully packaged physical gift card with a personalized redemption code—not just a digital version. Each comes in an elegant envelope so you can hand-deliver it or mail it as a special surprise. It's the ideal gift for birthdays, anniversaries, weddings, and special occasions when you want to let someone create their perfect moon phase memory.
Do you ship worldwide?

Yes, we ship worldwide! We're proud to deliver personalized moon phase prints to customers across the globe with free shipping to most countries. Whether you're in the UK, USA, Europe, Australia, or beyond, your print will arrive safely. Check our delivery page for specific shipping costs, estimated delivery times, and regional information for your location.
How long does it take to deliver?

Your order is carefully prepared and dispatched within 3-5 working days from order confirmation. Delivery times vary by location—some customers receive their prints within 1-2 weeks, while others may take 2-4 weeks depending on their country. Every shipment, including free standard shipping, includes a tracking number so you can monitor your print's journey. Need it sooner? We offer an expedited express service option for urgent orders. Visit our delivery page for exact estimated arrival dates based on your location.
Can I refund/exchange?

Since each print is uniquely personalized for you, we don't offer standard refunds or exchanges. However, your satisfaction is our top priority. If there's any issue with the quality or printing of your order, we'll investigate thoroughly and either replace your print or process a refund (full or partial) depending on the situation. We believe in standing behind our work—if you're not happy with the quality of your personalized moon phase print, we'll make it right. Contact our support team at contact us to discuss any concerns.

MOON PHASE

What are Moon Phases?

Moon phases are the changing appearances of the moon as it orbits Earth—a beautiful celestial cycle that has fascinated humans for millennia. As the moon travels around our planet, the sun illuminates different portions of its surface, creating eight distinct phases: New Moon, Waxing Crescent, First Quarter, Waxing Gibbous, Full Moon, Waning Gibbous, Last Quarter, and Waning Crescent. Each phase represents a different relationship between the Earth, moon, and sun. For a deeper dive into the science behind these captivating lunar cycles, explore our comprehensive guide: The science behind our moon prints.
Does the Moon make its own light?

No, the moon doesn't generate its own light—it's actually a reflector! Like Earth, the moon doesn't emit light but brilliantly reflects sunlight back to us. As the moon continuously orbits Earth, its position relative to the sun constantly changes, which is why we see different portions of the illuminated lunar surface throughout the month. This dance between Earth, moon, and sun creates the mesmerizing phases we see in our night sky, and the exact phase on any given date is what we capture in your personalized moon phase print.
What did the moon look like on my birthday or my special date?

That's the magic of our personalized prints! Using precise astronomical calculations, we determine the exact moon phase that was visible in the sky on your special date and time. Whether it's your birthday, anniversary, wedding day, engagement moment, or any milestone that matters to you, we capture that unique lunar moment in a beautiful, custom print. It's a tangible way to commemorate a night that changed your life.
Do moon phases come from shadows or clouds created from Earth?

Great question—this is a common misconception! Moon phases are NOT caused by Earth's shadow (that only happens during a lunar eclipse) or by clouds. Instead, they result purely from the changing angle of sunlight hitting the moon as it orbits Earth. The sun illuminates different amounts of the moon's surface depending on where it sits in its orbit relative to both Earth and the sun. It's simple geometry creating the ever-changing dance of light and shadow across the lunar surface.
How many different Moon phases are there?

There are 8 primary moon phases in the lunar cycle, each representing a different angle between the sun and moon as seen from Earth:

  1. New Moon - The moon is between Earth and the sun (completely dark)
  2. Waxing Crescent - A thin sliver of light begins to appear
  3. First Quarter - Half the moon is illuminated
  4. Waxing Gibbous - More than half but not yet full
  5. Full Moon - The entire face is brilliantly lit
  6. Waning Gibbous - The light begins to decrease
  7. Last Quarter - Half the moon is illuminated (opposite side from First Quarter)
  8. Waning Crescent - A thin sliver remains before returning to New Moon

Each phase lasts approximately 3-4 days, completing the full 29.5-day lunar cycle. Your personalized print captures whichever phase was happening on your special date.
Does everyone on earth see the same Moon phase?

Yes! Everyone on Earth sees the same moon phase on the same date—that's what makes it so special and universal. However, there's an interesting twist: people in different hemispheres see the moon at a differentangle. For example, if you're in the Northern Hemisphere, a crescent moon opens toward the left, while in the Southern Hemisphere, it opens toward the right. This means your personalized print will show the moon exactly as it appeared fromyour locationon your special date—a truly unique perspective that's yours alone.
How accurate is the Moon Phase on the Moon print?

Accuracy is absolutely paramount to us. Every moon phase we display is calculated using high-precision astronomical computations—the exact same NASA-grade calculations used in professional astronomy and scientific research worldwide.

We've even verified our accuracy by comparing our digital calculations against NASA's own photographs! For example, we matched our moon phase calculations against a photo taken at NASA's Wallops Flight Facility on November 1, 2019 (showing a crescent moon), then verified it against the actual moon visible on November 2, 2019 when the Northrop Grumman Antares rocket launched. The match was perfect.

This means when you order a print commemorating your special date, you're getting an astronomically accurate representation of the exact moon that was shining in the sky that night—down to the precise time and your specific location on Earth.